Return Policy

At Koetto, we want you and your cat to love your basket. If something is not right, we will always do our best to make it right quickly and fairly.

Returns Summary

  • 30-day return window from the date your order is delivered
  • Free replacement for damaged, defective, or incorrect items
  • Change-of-mind returns accepted within 30 days
  • Refunds issued within 5 business days after the returned item is received and inspected

Damaged, Defective, or Incorrect Items

If your Koetto basket arrives damaged, defective, or you received the wrong item, please email us within 30 days at hello@koetto.com. We will send a free replacement at no extra cost. If a replacement is not available, we will issue a full refund.

To help us resolve the issue quickly, please include:

  • Your order number
  • Clear photos or a short video showing the problem
  • A photo of the packaging and shipping label

Late Delivery

If your order has not arrived within 21 days after receiving your shipping confirmation, you may be eligible for compensation.

This does not apply if the delay was caused by:

  • Incorrect or incomplete shipping information
  • Customs delays
  • Failed delivery attempts

Change of Mind

If you change your mind or no longer want your order, you may return it within 30 days of delivery.

Items must be:

  • Unused
  • In original condition
  • Returned in the original packaging

For change-of-mind returns, the customer is responsible for return shipping costs.

Wrong Size or Color Ordered

If you ordered the wrong size or color, you may still return or exchange it within 30 days. The item must be unused and in original condition. Return shipping costs are the responsibility of the customer.

How to Start a Return

  1. Email hello@koetto.com within 30 days of delivery
  2. Include your order number and the reason for the return
  3. We will reply with approval and the correct return address
  4. Ship the item within 14 days after approval
  5. Once we receive and inspect the item, your refund will be processed within 5 business days

Please do not send items back without contacting us first, as unauthorized returns cannot be accepted.

Return Shipping Costs

Koetto covers return shipping for:

  • Damaged items
  • Defective items
  • Incorrect items

Customers cover return shipping for:

  • Change of mind
  • Wrong size or color ordered

Non-Returnable Items

The following items cannot be returned:

  • Used items
  • Items not in their original condition
  • Pre-order items
  • Final sale or promotional items

Need Help?

If you have any questions, we are here to help. Contact us anytime at hello@koetto.com and our team will get back to you as quickly as possible.



The Japanese Patch Men & Women Are Using to Feel Ready for Summer

By Jade M.

6 Reasons Why Most People Heading Into Summer Are Calling This Their Secret Weapon

The First Ingredient in Most Drying Lotions Is the Problem.

1.The First Ingredient in Most Drying Lotions Is the Problem.

Look at the back of Mario Badescu's Drying Lotion. The first ingredient is isopropyl alcohol. Not second. Not third. First.

In skincare, ingredients are listed by concentration. That means the most popular spot treatment in the world is mostly a harsh solvent that strips your skin barrier and irritates everything around the pimple.

Camfle Drops has no isopropyl alcohol. The encapsulated salicylic acid goes into the pore, not all over your face. Your barrier stays intact. The pimple does not.


The Pimple Shrank. But Now There Is a Raw Patch Where It Was.

2.The Pimple Shrank. But Now There Is a Raw Patch Where It Was.

You have been here before. The pimple is smaller, but now there is a dry, flaky circle of skin where it was. Red. Tight. Harder to cover than the original pimple.

Harsh drying agents do not distinguish between the pimple and the skin around it. They dry everything.

Camfle Drops releases slowly into the pore, not across your skin. Zinc oxide calms the redness around the breakout. No raw patch in the morning.


Speed and Gentleness Are Not Supposed to Go Together. We Disagreed.

3.Speed and Gentleness Are Not Supposed to Go Together. We Disagreed.

Most acne treatments work fast by releasing everything at once. That clears the pimple but strips the skin around it. You get results and damage at the same time.

Microencapsulated salicylic acid releases gradually, deeper in the pore. The pimple gets a targeted dose. The surrounding skin gets left alone.

52,000 customers and three sellouts later, the feedback is the same: it worked without the punishment.


Most Spot Treatments Never Actually Get There.

4.Most Spot Treatments Never Actually Get There.

A pimple starts deep inside the pore, not at the surface. Standard salicylic acid releases the moment it touches your skin, mostly at the surface, before it reaches the blockage below.

Microencapsulated SA is different. It is wrapped in a shell that breaks down deeper in the pore, where the problem actually is.

Same active ingredient. Completely different delivery. That difference is why it works when standard SA has already failed you.


If It Only Works on Whiteheads, It Is Only Doing Part of the Job.

5.If It Only Works on Whiteheads, It Is Only Doing Part of the Job.

Whiteheads are the easiest pimple to treat. They are already at the surface. Most drying lotions were designed for exactly this, which is why the before and afters always show whiteheads.

The pimples that cause real distress are the deep, painful ones with no visible head. Surface-only formulas cannot reach them.

Camfle Drops combines encapsulated SA with 10% colloidal sulfur for deeper antimicrobial activity. It reaches further than most alternatives.

Sulfur Has Been Used in Dermatology for Over 50 Years. Here Is Why It Is Still in the Formula.

6.Sulfur Has Been Used in Dermatology for Over 50 Years. Here Is Why It Is Still in the Formula.

Sulfur works through two mechanisms most modern spot treatments skip entirely. It reduces sebaceous gland activity, cutting the oil that feeds bacterial growth. And it has direct antimicrobial action against Cutibacterium acnes, the bacteria responsible for most inflammatory breakouts.

Concentration matters. At low percentages the effect is minimal. Camfle Drops uses 10%, the level at which both mechanisms are meaningfully active.

It is not a trendy ingredient. It stayed in dermatology for five decades because it works.


Getting Rid of the Pimple Is Only Half the Job.

7.Getting Rid of the Pimple Is Only Half the Job.

The dark mark left after a pimple clears is called post-inflammatory hyperpigmentation. The pimple triggered it. Most spot treatments have nothing in them to address it.

So the pimple goes. The mark stays for weeks. Sometimes months. You cover it with makeup and wait.

Camfle Drops includes 4% niacinamide, clinically studied to reduce PIH. One peer-reviewed study found it as effective as 4% hydroquinone. The salicylic acid clears the pimple. The niacinamide fades what it leaves behind. Both, overnight.


Every Strong Acne Product Warns You It Might Cause Irritation. That Warning Exists for a Reason.

8.Every Strong Acne Product Warns You It Might Cause Irritation. That Warning Exists for a Reason.

"May cause dryness, redness, or irritation" is not just legal protection. It is an admission that the formula was not built for sensitive skin.

Most acne treatments are aggressive by design. On sensitive skin, that aggression creates a second problem on top of the first.

Camfle Drops uses no isopropyl alcohol and no fragrance. The encapsulated delivery targets the pore without flooding the surface. 52,000 customers in, the most common feedback from sensitive skin users is the same: first thing that worked without making everything else worse.


The Pimple Cleared. So Why Is There Another One?

9.The Pimple Cleared. So Why Is There Another One?

One of the most overlooked causes of recurring breakouts is the treatments themselves. Harsh formulas strip your skin barrier. Your skin responds by producing more oil to compensate. More oil feeds more bacteria. More bacteria means more breakouts.

The cycle continues, and the product gets the blame, when the formula was quietly making the conditions worse.

Camfle Drops treats the pimple without damaging the barrier around it. No stripping. No rebound oil. The 4% niacinamide also helps regulate sebum over time. It will not fix everything. But it stops one of the most common ways spot treatments make things worse.


Every Brand Says Dermatologist Tested. Here Is What That Actually Means.

10.Every Brand Says Dermatologist Tested. Here Is What That Actually Means.

"Dermatologist tested" has no regulated definition. It means a dermatologist was involved at some point, in some capacity. That involvement could be as minimal as reviewing the label. It tells you almost nothing about the formula.

"Clinically proven" follows the same logic. Proven in what study? With how many people? Conducted by who? The answers are almost never public.

Camfle Drops lists every active by name and percentage. 4% niacinamide. 10% colloidal sulfur. Microencapsulated salicylic acid. Look any of them up independently. And if the formula does not work for your skin, 30 days money-back, no questions.